Terms of Service

Welcome to Divinel Grocery Haven. Please read these Terms of Service carefully before accessing or using our website and services. By shopping with us, you agree to the following terms and conditions, intended to create a clear and respectful relationship between you and our team.

1. Account & Information

• To make a purchase, you may be asked to provide accurate and current information, including your name, delivery address, and contact details.
• You are responsible for ensuring all information is correct. Incorrect details may result in delayed or canceled orders.

2. Product Availability & Pricing

• All products and prices are subject to change or discontinuation without notice. We strive to keep our product listings up to date, but availability may vary.
• In the rare event an item ordered is unavailable, we will contact you to discuss alternatives or arrange a refund.

3. Orders, Payment & Delivery

1. Orders placed through our website will be confirmed by our team via email, call, or SMS before payment is requested.
2. Payment should be made within 24 hours of receiving your payment link to secure your order. Orders not paid within this window may be canceled.
3. We deliver orders as scheduled, but delivery times may be affected by factors beyond our control (e.g., weather, holidays, or traffic).

4. Returns & Refunds

• Our refund policy allows for returns within 7 days of delivery for eligible products. See our Refund Policy for full details.
• Contact us promptly to initiate a return or refund if you have any issues with your order.

5. Privacy & Security

• We respect your privacy and protect your personal data according to our Privacy Policy.
• Your information is used solely to process orders and improve your experience.

6. Intellectual Property

• All content on our site—including text, logos, images, and designs—is the property of Divinel Grocery Haven and may not be used or reproduced without permission.

7. Limitation of Liability

• While we take great care in providing accurate information and quality products, Divinel Grocery Haven is not liable for any indirect, incidental, or consequential damages related to your use of our services.

8. Policy Updates

• We may update these terms from time to time. Changes will take effect immediately upon posting. Your continued use of our site indicates your acceptance of the revised terms.

9. Questions & Contact

If you have any questions or need clarification about our terms, please contact us at info@divinelgrocery.com or call +63 935 628 5076. Your feedback is always welcome.

Thank you for choosing Divinel Grocery Haven. We look forward to serving you!